DECT 600 Tracing / Troubleshooting

These instructions are used to create the correct diagnostic tools and make them available to us using the trace tool.

!!! IMPORTANT DATA PROTECTION NOTICE !!!

!!! Please ONLY use the SwyxWare-TRACE-TOOL !!!

In order to ensure that the analysis tools are deleted in compliance with the GDPR after the support case is closed, we may only process traces that have been made available to us using the trace tool.

Only these files are deleted after the ticket is closed.

We are also not allowed to access any external cloud storage (OneDrive, DropBox, etc.).

ATTENTION: Attachments added in the ticket are NOT deleted after the support case is closed and cannot/may not be deleted manually by us (tamper protection).

The TraceTool can be installed separately on any suitable Windows PC.

Start the SwyxWare installation, uncheck all SwyxWare services and leave only the trace tool checked.

If it is temporarily not possible to use the trace tool, in EXCEPTIONAL CASES we can generate an upload link with which the files can be uploaded.

Basis : IPDECT-V2 (BS 600 L / 8663)
Firmware: 07.40/B0103
published: 04/2025

This HelpCenterArticle can also be used for tracing the DECT600.

https://service.swyx.net/hc/en-gb/articles/16326859886492-DECT-500-Tracing-Troubleshooting

The DECT600 also offers additional analysis options, which we may have to forward to the manufacturer.

Depending on the firmware, the screenshots may differ from your system and menu items may or may not be available.

Please do not make any unsolicited changes to the default settings, as these may affect system performance/stability!

Generic Statistics:

These statistics should be exported before starting the tests (see below), then deleted and the bases restarted if possible and depending on the error pattern. After the error has been reproduced or has occurred again, please export the statistics again and upload them together with the old data using the trace tool.