In order to provide support for Swyx Meeting and beeing able to analyze a problem in case of an error, the following information is necessary when opening a ticket.
Please note that without this information the ticket cannot be processed.
What is the exact problem?
At what time did it occur?
What kind of device is used? Laptop / Mobile phone / Tablet
Which version of the operating system is in use?
Which browser and which version is in use?
Which network connection is used? LAN / WiFi / LTE - 3G
What are the results of a Webrtc test? see https://test.webrtc.org
What is the ID of the meeting? Example: https://meeting.swyx.com/meeting/240440Which UserID (email address) is affected and is the room still free and can be used for testing?
Does the problem also exist when using a different internet connection? (Test it for example at your mobile hotspot)
Which AudioDevice is in use (example Jabra 9470, built-in microphone and loudspeaker, ...)
Which camera model is used
MSINFO32 as NFO file (https://www.xsplit.com/de/support/useful-tools/generating-an-msinfo32-file)
To test with the appropriate UserID, we will change the password so that we can reproduce the reported problem.
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