SUMMARY
Release of Swyx VisualGroups version 1.16.5178 for Swyx from version 13.28 and SwyxWare Compact for DataCentre from version 13.28.
The version can be used for new installations as well as for update installations for existing Swyx VisualGroups installations.
When updating versions earlier than 1.8, the ocx extensions in SwyxIt!, which are included in the download package, must also be replaced.
INFORMATION
New Feature:
- Calls can now be automatically forwarded to a defined target number – based on the number of waiting callers or the ratio of waiting callers to active agents.
Improvements
- Non-active users no longer receive calls under specific conditions.
- Callers no longer remain in the queue if no agent is available and a forwarding number is configured.
- Last-Agent-Routing no longer routes calls to inactive agents.
- Permanent logging no longer occurs when VisualGroups is installed on SwyxON, but not configured.
- Resolved error messages in the VisualGroups AddOn trace for SwyxON installations.
- OCX tracing now works correctly in special cases.
- Wallboard links now use the correct port based on the user's Remote Connector configuration in SwyxON environments.
- Display issue resolved for user pictures/avatars with identical filenames in the agent wallboard.
- “Umlaut” characters are now displayed correctly in the report configuration.
- Agent wallboard no longer incorrectly marks the previous agent as next (blue dot) after handling a call.
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