The Deutsche Telekom is offering the possibility to perform telephony on a SIP base to their business customers, when using their VoiceData connection. This is not a traditional SIP trunk, but nevertheless the SwyxWare can be configured accordingly use this connection for telephony. This can only be used when it is combined with internet access from Deutsche Telekom, it cannot be used an any other internet connection.
Basically the DNS server of the respective Internet access provider should always be entered on the SwyxWare server (or router).
DNS in the VoIP environment for Telekom connections
For Telekom connections with PPPoE dial-up (xDSL), these are automatically assigned when dialing in. For CompanyConnect (CoCo)/GermanyLAN Connect IP (DCIP) as well as for Business Premium Access (BPA) these are stored on the customer letter. There must be no confusion between CoCo/DCIP and BPA DNS servers!
The DNS server for the respective product must always be used. In the worst case, incorrect configuration can lead to SIP trunks not being registered, to temporary problems (e.g. dropped calls) or to Quality of Service (QoS) not working. The customer should therefore know whether he has a CoCo, DCIP or BPA.
Important: From SwyxWare 12.00.0.0 a VoiceData profile with encryption via TLS is available. To use this profile it is necessary to import the Telekom Root certificate into the Windows Certificate Store of the SwyxWare server. Further information can be found in the download link at the end of this article.
A detailed configuration guide (in German) can be downloaded at the end of this article.
The VoiceData connection from Deutsche Telekom can be used according to the settings listed below from SwyxWare2015 R2 on.
The VoiceData connection of Deutsche Telekom can be terminated locally at the customer's premises via a corresponding gateway and connected to the data centre via a gateway line.
- Access number (previously T-Online Number) or its alias, i.e. 11223344
- Personal password for the Telekom VoiceData connection
- assigned numbers (usually threei), i.e.. 040112233, 04011223334, 040112235
These information is provided by Deutsche Telekom when the connection is created or can be accessed through the Telekom customer center.
For each single assigned number, a dedicated SIP trunk group with the profile "Telekom VoiceData (DE)" must be created. When configuring the user data for each SIP trunk, the associated public number must be entered as User ID in format canonical with plus, i.e. +4940112233. As UserName, the Access number must be configured. In order to enable forwarding of inbound external calls to another external destination, the number of simultanous call on each trunk must at least be '2'.
After the public calling number was assigned to a user, the exclusive usage of this trunk for that specific user must be configured through the routing records of the SIP trunk.
If an external, inbound call needs to be forwarded to another external destination, it is necessary to signal the public number of the forwarding party. This has to be configured in the tab 'NUmber signaling' of the trunk properties (Use: Originator's number, if assigned to this trunk, otherwise: Number of the transferor.)
During creation of the actual trunk, in the codec configuration dialog, T.38 has to be deselected as supported codec. This step could also be performed afterwards in the properties of the SIP trunk, underneath the 'Codecs' tab.
- Incoming/outgoing national calls
- Incoming/outgoing international calls
- Correct Calling Line Identificaion (CLI) on national and international calls
- Holding and retrieving calls
- Toggeling between two calls
- Call transfer
- Mutually supported codec: G.711a
- Incoming/outgoing DTMF signaling in accordance with via RFC2833
- FAX transmission via G.711
CLIP No Screening is not supported
27/04/2015 with SwyxWare2015 R2 with CHF
28/09/2015 with SwyxWare2015 R3
11/12/2019 with SwyxWare 12.00.0.0 (TLS Profile)
Verifying interoperability between different SIP providers and the Swyx solution is part of the Enreach Technology Alliance Programme (TAP) tasks. Due to different implementations of the SIP RFCs, it is necessary to determine and provide an individual configuration for each SIP provider.
Within the TAP, Enreach tests a large number of national and international SIP providers in order to make statements about the interoperability with the Swyx solution and the functional scope of the respective SIP trunk. These results and, if needed, configuration advice are published in Help Center articles.
Enreach is in close contact with selected SIP providers to ensure a quick troubleshooting in case of incompatibilities. In addition, tests are repeated at regular intervals to ensure consistent quality.
Despite regular retests it cannot be excluded that incompatibilities with the Swyx solution may occur due to changes in the SIP connection on the provider side or that the provided profile is no longer valid. After creating the trunk group or SIP trunk, the profile settings should be compared with the provider's information and adjusted accordingly in case of deviations.
However, should incompatibilities or problems occur with a tested SIP trunk, no claims for recourse against Enreach GmbH can be derived from this. In such cases, you can contact Enreach Support via your specialist dealer.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.
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