Deutsche Telekom offers its business customers a SIP trunk with user authentication, i.e. you receive information on UserID, UserName and UserPassword, although the names may vary, or you only receive the user name and password. In this case the UserID is identical with the UserName.
Important: Connection of the CompanyFlex SIP Trunk of Deutsche Telekom requires at least a SwyxWare 18.104.22.168. Operation with an earlier SwyxWare version is not possible.
There are basically three different scenarios here
Use of a Telekom Internet access (Telekom Busines DSL products, MagentaHome DSL products,...)
The name of the outbound proxy must be resolved via the Telekom DNS server. This is communicated by Telekom to the customer's router as part of the DSL connection setup (via PPPoE).
Use of symmetrical Telekom access products (Business Premium Access, DeutschlandLAN Connect IP, Company Connect)
The name of the outbound proxy must be resolved via the associated Telekom DNS servers of the access product, which are communicated to the customer by Telekom when the contract is concluded.
In contrast to DeutschlandLAN Connect IP and Company Connect, Business Premium Access offers a QoS Voice class in conjunction with the Voice VLAN and the Data VLAN.
Use of an Internet connection that is not provided by Telekom (third-party connection)
The DNS server of the third-party network provider should primarily be used on the third-party access.
The DNS server of the third-party network provider must support the so-called "ECS" feature.
If the DNS resolution fails, we recommend using the BPA DNS server.
BPA DNS Server
|Reverse Lookup Name
The SIP trunk of Deutsche Telekom can be used without restrictions from SwyxWare 22.214.171.124
The CompanyFlex SIP Trunk from Deutsche Telekom for direct termination is not released by the Deutsche Telekom for operation in data centers.
The connection to the CompanyFlex SIP Trunk of Deutsche Telekom for use with SwyxON can be made via a suitable gateway installed at the customer's site. A configuration guide for a LANCOM gateway is available for download at the end of the KB article.
When creating the SIP trunk group, 'Telekom CompanyFlex TCP (DE)' must be selected as the profile. If encryption is desired, 'Telekom CompanyFlex TLS (DE)' must be selected as profile. For this it is necessary to import the Telekom root certificate into the Windows Certificate Store of the SwyxWare server. For more information see the download link at the end of this article.
Starting with SwyxWare 13.20 the profiles 'Telekom CompanyFlex PPI TCP' and 'Telekom CompanyFlex PPI TLS' are available. These profiles are to be used if no CLIP No Screening has been booked for the CompanyFlex Trunk, but a user nevertheless does not want to signal his own personal call number for outgoing calls, but e.g. a group call number originating from the call number range of the CompanyFlex Trunk.
- Registration number
- Telefony Password for the CompanyFlex SIP Trunk
- The assigned number blocks and if applicable MSN numbers
This information was provided by Telekom when the connection was set up, or can be retrieved via the customer center.
When entering the user data for a created SIP trunk, the registration phone number must be entered as User ID and User Name.
When creating the actual SIP trunk, a SIP URI must be entered after configuration of the phone number range so that incoming calls can be assigned. The assigned number block must be taken into account in the correct format.
Number block: +49 231 9988776600 ... +49 231 9988776699
In this case, the SIP URI must be entered in the format +4923199887766*@*.
A SIP URI with the corresponding wildcarding must be added for each phone number block, or for each individually configured phone number.
In the codec dialog for FAX transmission the option "Fax over IP" has to be deselected.
A detailed configuration guide is available for download at the end of the article.
Configuration of CompFlex SIPTrunk
If external calls are immediately forwarded to another external destination, especially to the mobile network, call termination may occur. Other situations leading to call termination are also possible. The call terminations are initiated by the CompanyFlex platform if, in the standard case, a corresponding signal is not given within three seconds.
The timer for this call abort can be increased in the Business Service Portal.
Instructions for setting this timer are available for download at the end of this article.
- Incoming/outgoing national calls
- Incoming/outgoing international calls
- Correct Calling Line Identification (CLI) on national and international calls
- CLIP No Screening
- Holding and retrieving calls
- Toggling between two calls
- Call transfer
- Call forwarding
- Incoming/outgoing DTMF signalling in accordance with via RFC2833
- FAX transmission via G.711
28/09/2019 with SwyxWare 126.96.36.199
Verifying interoperability between different SIP providers and the Swyx solution is part of the Enreach Technology Alliance Programme (TAP) tasks. Due to different implementations of the SIP RFCs, it is necessary to determine and provide an individual configuration for each SIP provider.
Within the TAP, Enreach tests a large number of national and international SIP providers in order to make statements about the interoperability with the Swyx solution and the functional scope of the respective SIP trunk. These results and, if needed, configuration advice are published in Help Center articles.
Enreach is in close contact with selected SIP providers to ensure a quick troubleshooting in case of incompatibilities. In addition, tests are repeated at regular intervals to ensure consistent quality.
Despite regular retests it cannot be excluded that incompatibilities with the Swyx solution may occur due to changes in the SIP connection on the provider side or that the provided profile is no longer valid. After creating the trunk group or SIP trunk, the profile settings should be compared with the provider's information and adjusted accordingly in case of deviations.
However, should incompatibilities or problems occur with a tested SIP trunk, no claims for recourse against Enreach GmbH can be derived from this. In such cases, you can contact Enreach Support via your specialist dealer.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.