The SIP Trunk from R-KOM was first tested and released with a SwyxWare 2015.
R-KOM is offering SIP trunks with user authentication. You have received information about UserID, UserName and UserPassword, whereas the nameing may differ, or you have only received UserName and -password. In this case, UserID and UserName are identical.
The R-KOM SIP Trunk is only available for customers which are located within the service area of R-KOM. A provided Modem is delivering a dedicated transition into a separated voice network. This separation between internet and voice traffic allows to deliver a high operational standard of quality of service.
The SIP Trunk from R-KOM can be used according to the settings listed below from SwyxWare 2015 on.
The SIP Trunk from R-KOM is not released for central connection in the data center.
- Incoming/outgoing national calls
- Incoming/outgoing international calls
- Correct Calling Line Identification (CLI) on national and international calls
- CLIP No Screening in accordance with RFC3325
- Holding and retrieving calls
- Toggeling between two calls
- Call transfer
- Mutually supported codecs: G.711a/ G.711µ/ T.38 for FAX Negotiation
- Incoming/outgoing DTMF signaling in accordance with via RFC2833
- T.38 Negotiation and FAX Transmission
Verifying interoperability between different SIP providers and the Swyx solution is part of the Enreach Technology Alliance Programme (TAP) tasks. Due to different implementations of the SIP RFCs, it is necessary to determine and provide an individual configuration for each SIP provider.
Within the TAP, Enreach tests a large number of national and international SIP providers in order to make statements about the interoperability with the Swyx solution and the functional scope of the respective SIP trunk. These results and, if needed, configuration advice are published in Help Center articles.
Enreach is in close contact with selected SIP providers to ensure a quick troubleshooting in case of incompatibilities. In addition, tests are repeated at regular intervals to ensure consistent quality.
Despite regular retests it cannot be excluded that incompatibilities with the Swyx solution may occur due to changes in the SIP connection on the provider side or that the provided profile is no longer valid. After creating the trunk group or SIP trunk, the profile settings should be compared with the provider's information and adjusted accordingly in case of deviations.
However, should incompatibilities or problems occur with a tested SIP trunk, no claims for recourse against Enreach GmbH can be derived from this. In such cases, you can contact Enreach Support via your specialist dealer.
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Swyx in no way guarantees the accuracy of this third-party contact information nor is responsible for it's content.