Release of Swyx VisualGroups Version 1.6.1264 for SwyxWare Release 18.104.22.168 and SwyxWare Compact for DataCenter Release 22.214.171.124 - or newer versions. The SwyxON release will be announced separately.
Furthermore, since VisualGroups version 1.6.1041 an update for the SwyxIt! ocx Addin (1.6.1042.0) is available, which fixes a problem with the pickup in CTI+ scenarios.
The version can be used for new installations as well as update installations for existing Swyx VisualGroups installations.
The following improvements are now available:
In some cases category selection did not appear after the end of a call, which leads to an additional automatic logoff of the corresponding agent.
Execution timeout in web.config set to 1800 to prevent ECR update errors at customers with > 30 queues, which solves automatic logoff of agents.