Swyx Analytics 14.2.1.09

SUMMARY

Enreach, in collaboration with Aurenz GmbH, has released a new version of Swyx Analytics.

This version can be downloaded here:

The version is also available on SwyxON.

A wide range of innovations and improvements have been incorporated into this new version since version 14.1.2.07.

SwyxON: Organizational chart import via WebSuite is now possible (CSV import).
SwyxON: It is now possible to configure whether evaluations in the CDR should be based on name or extension. There is a new option for this in the data source settings, along with the ability to delete and reload connection data.
Administration Tool, Swyx Flex License: An additional report shows which agents are not licensed.
Call Data Deletion: A new option for "all call types" and "all call directions" is now available.
Data Explorer: Clearer naming of menu items (New, Save, Save as) instead of Template..., Reset fields...
License Server, Swyx: Conversion from classic perpetual license to Operator/Flex license is now possible.
General: Sending mailbox reports retroactively (requires ini-key) is possible again.
SwyxON: Input field for "VoiceMail Call Routing Participant Name" added in data source configuration.
Data Explorer: Additional filter option for "Date from/to" — allows comparison of individual time periods.
Data Source: New data source available for importing Estos ProCall data.
SQL Database: In addition to extension call data, hunt group data is now also stored in the SQL database.
SwyxON: When changing the data source, activation is now triggered simultaneously.
SwyxON: Enhanced logging — monitor when trunks are read out in the WebSuite.

General: Umlauts in paths disrupt the Hunt Group Explorer. If the program path contains an umlaut, no calls are shown in evaluations with the Hunt Group Explorer.
Info Window: Does not display missing agents from the Hunt Group Explorer.
Hunt Group Explorer: “Evaluate all hunt groups” does not equal the sum of evaluations of individual hunt groups.
Hunt Group Evaluations: Show incorrect message “unlicensed calls.” Some calls (e.g., direct calls) are marked as unlicensed, even though they are not part of the evaluation.
Hunt Group Explorer: Also displays calls outside of working hours.
Hunt Groups: If user permissions are missing, a participant is shown as unlicensed.
Hunt Group Explorer: Does not evaluate hunt groups that only contain dropped calls.
General: Error logging (error.txt) now includes whether the application was started as a “Service” or “Application.”
Data Explorer: Table header settings are lost when switching to e.g., "Pie Chart" and then back to "Detail Table."
Data Explorer: There were occasional conflicts with template dashboards/widgets.
Data Explorer: Axis labels were sometimes missing.
Evaluation Configuration: No longer possible to choose between “day” and “summary expression” if not meaningful.
WebSuite: Raw data download is now available via the WebSuite.