Swyx 14.10

We are pleased to announce the release of our new Swyx version 14.10 for SwyxON as on-premises and Compact for Data Center edition!

This new release includes many new features and enhancements that will further improve the communications experience for our customers.

Highlights of Swyx version 14.10 include

• Integrated Call Control for the new SwyxIt!
• Voicemail Transcription
• Swyx Control Center (SCC) Update

Many of the enhancements in Swyx version 14.10 are based on feedback from our customers, including the Net Promoter Score.

INFORMATION

This article gives a detailed overview of the new features in Swyx 14.10. Further information can be found in the attached release notes.

New integrated call control for SwyxIt!
The external call control window in the new SwyxIt! 14 as well as in the Swyx Connector for MS Teams was not very popular with many users. Considering the usability of SwyxIt! Classic, they perceived the external window as a break with the previous Swyx usability philosophy. Therefore new dynamic call control elements were added to SwyxIt! 14.10 that are context sensitive to the current call scenario.

All features are also available in the Swyx Connector for MS Teams.

• Integrated call control enables call handling without an additional external application window
  • Dynamic line handling: Only active lines/calls are displayed
  • Basic call functions: Start/end call, answer call, reject call, transfer call to voicemail, hold & retrieve call
  • Additional features: Call swap, consultancy calls, call transfer, ad-hoc conferences, DTMF input
  • Start/stop call recording during a call
  • External application window with additional call handling options can be opened during a call
• Call notifications and call pick-up
• Call journal shows the initially selected call destination/number (‘Call for’) for incoming/missed calls
• The modal settings dialogues (‘Settings’) are displayed individually (without an external application window in the background)
• Improved application handling - SwyxIt! pops up for incoming calls (configurable)
• Automatic change of the light/dark design (dark/light mode) based on the Windows settings (configurable)

Swyx Control Center Update
The entire Swyx Control Center (SCC) has been revised, modernised and improved. The most important changes are related to performance and stability.

• Self-hosted web service. Microsoft IIS web server is no longer required and will not be enabled during installation
• Updated .NET framework to .NET8 (Core)
• .NET installer integrated into the Swyx Control Center setup
• Update of UI libraries

Voicemail Transcription
Voicemail transcription for all Voicemails in Swyx. The transcribed voicemails are sent by E-mail or can be read directly in SwyxIt!. The audio files are of course still available.

• Transcription of voice messages from personal voicemail, CRM and ECR voicemail blocks, provided the user has the appropriate rights
• Sending by e-mail and display in SwyxIt! (not SwyxIt! Classic)
• Transcription of group voicemails
• Activation per server and per user
• For all SwyxFlex and SwyxOn users with a Professional or Premium licence profile
• Group voicemail transcription must be purchased separately

Seamless Handover for Mobile Clients (iOS/Android)
The current Swyx Mobile App for iOS (Android to follow) already supports seamless handover from the mobile network to a WiFi network and back. However, Swyx/SwyxON 14.10 needs to be installed on the customer's side for seamless switching between networks.

Further improvements and information about bug fixes can be found in the release notes attached to this article.